Job Description

Job Title: Claims Adjuster Trainee Reports to: Claims Manager Direct Reports : None Position type: Full Time Location: Jacksonville Office Position Summary: The Claims Adjuster Trainee will successfully complete training related to licensing, policy, systems, process and customer service. The Claims Adjuster Trainee's caseload will begin with lower complexity claims and progress as skills develop. Assist policyholders throughout the claims lifecycle. The ability to work extended hours if needed based on customer and business needs, as well as in response to catastrophic weather events is required. A Florida 620 All Lines Adjuster license must be obtained within the first sixty days in the position. Job Description/Essential Functions: Verify facts of loss and pertinent information to analyze and confirm coverage. Establish case reserves as soon as practical, monitor and adjust accordingly. Submit timely reserve and payment approval requests as appropriate. Explain and appropriately respond to insureds, public adjusters, attorneys and contractors during telephone contacts. Contact the appropriate parties to obtain any needed information, provide timely investigation status updates, explain settlements and/or ultimate claim disposition. Timely login to the phone system and be available for calls. Submit required letters and communications to management for approval. Apply negotiation skills to effectuate direct resolution of disputed claims. Identify and refer claims with subrogation potential to the subrogation department. Identify and refer cases with potential NICB fraud indicators. Virtually investigate and resolve claims, as appropriate, with the use of video technology. Comply with best practices and all statutory requirements. Education: High School graduate, college degree or related business experience preferred. Experience/Skills 0-3 years of Florida property claims handling experience. Automation proficiency preferred; Microsoft Office, Xactware, Claims Management System Strong analytical, organizational, negotiation and communication skills. Ability to work independently, multi-task and adapt to frequent priority changes. Ability to plan, prioritize workload, organize and coordinate multiple tasks and projects. Possess strong customer service skills and can address customer escalations. EEOC Compliance We are an equal opportunity employer and provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to of race, color, religion, sex, national origin age, disability, sexual orientation or any other characteristic protected by federal, state or local law. Olympus Insurance Company

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