Job Description

Job Description

Job Description

Our Core Values

The credit union is a values-driven organization. Our Core Values are at the center of everything we do and are the driving force behind our mission: We help people and communities prosper.

1. Everyone Counts - We promote a diverse and fair workplace to better serve our Members, Team Members and Communities, fostering an environment of transparency, trust, and respect.

2. Innovate Boldly – We dream big, challenge the status quo, move with agility, and embrace data-driven decisions. We listen and continuously make the impossible possible.

3. Embrace the Fun! – We take joy in our work by welcoming kindness, integrity, and authenticity.

4. Own It – Valley Strong is ours to grow. We hold ourselves accountable to doing our best work every day and are empowered to do what’s right.

Position Summary

Department

Member Business Services

Primary function is to perform all aspects of business development for existing, new, and prospective Cash Management product sales. The role will be responsible for consistently attaining annual sales goals and sales activity targets by developing and executing a business plan and strategy based on credit union goals and initiatives. Officers will be required to develop and execute regular calling programs and analyze client needs. They must provide appropriate consultative solutions and be pro-active in servicing and maintaining positive working relationships with Business Banking team Members, Business Lending team(s), Branch teams, Members, and prospects.

Essential Duties

• Manage and coordinate the cash management service process from application through implementation and Member training for the Member Business Services department. Interact with Business Members, Business Bankers, eServices, Central Operations, and IT Core team Members to facilitate the successful onboarding of Business Member cash management services.
  • Grow Cash Management product revenue through direct Business Member contact.
  • Utilize networking, community, and public relations activities to identify prospective Cash Management Member opportunities.
  • Perform product research and identify appropriate solutions for Member requirements and satisfaction.
  • Coordinate with assigned Business Banking Officers to support and develop relationships with business Members and partners.
  • Manage Member calls and contacts and meet all assigned goals.
  • Understand Business Member business goals, environments, strategies, and industry trends to become a trusted advisor and to identify solutions for customer pain points.
  • Understand our competitors’ environment, capabilities, and gaps to effectively position Valley Strong Cash Management Services for success.
  • Prepare analysis pro forma and business proposals for Business Member presentations.
  • Participate on prospective Member and existing Member calls and analyze client Cash Management service requirements.
  • Perform risk monitoring for Cash Management products and services and initiate credit and risk approvals.
  • Assist Cash Management Members with product application intake, set-up, product training, and product demonstrations as needed.
  • Manage efficient onboarding and exceptional Business Member experience.
  • Gather data and prepare reports for Sr. Management, audit, and other department personnel.
  • Support Central Operations for Business Member servicing as needed.
  • Track sales activities and timelines to ensure that the deliverables within onboarding project plans are met and are on-time.
  • Administer work according to internal and external policies and procedures of the credit union.
  • Support organizational growth.

• Performs other duties as assigned.

Supervisory Responsibilities

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education

Min/Preferred

Education Level

Description

Minimum

4 Year / Bachelor's Degree

Experience

Minimum Years of Experience

Comments

5

Prior Cash Management or Banking Sales experience required.

Two to four years’ experience in Cash Management Sales, Banking Sales and/or Service environment.

Knowledge of Account Analysis and Cash Management Pricing required.

Understanding of Payment and Receivable processes.

Minimum two to four years’ experience with financial software systems required. Management experience preferred but not required.

Must have extensive knowledge of the job and the practical application to problems and situations ordinarily encountered.

Knowledge of general credit union or bank operations sufficient to understand the cash management function and knowledge of Federal and State banking compliance requirements.

Language Skills

Ability to read and comprehend instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to Members and other Team Members at the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute dividends and interest.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written or oral form.

Physical Demands

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Team Member occasionally must lift and/or move up to 10 pounds. Ability to stand for long periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Skills and Abilities

Must be able to process transactions in an efficient manner. Must be able to communicate policies and procedures to Members in an easily understood and professional manner.

Must comply with all Bank Secrecy Act (BSA) and other Anti-Money Laundering (AML) laws and regulations, as they pertain to federal guidelines and internal policies and procedures.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions.

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