Job Description

Job Description

Job Description

Capio Group is looking for an experienced Business Analyst!

Full-time employee - Sacramento
Salary: $110,000 - $120,000

About Us:

Since 2010, we have been working with some of the largest government agencies in California, helping them to solve their greatest challenges. We are a small firm dedicated to big ideas and enjoy the rewards that come from hard work and commitment to our client base. We offer the salary and benefits of the bigger companies with the added bonus of a flexible workplace and a great work-life balance.

Scope of Work:

Capio Group is looking for an experienced Business Analyst to work as part of a team to assist our client on their recently replaced legacy online customer login portal with enhancement and maintenance and operations services. These enhancements require the Capio Group team to work with client leadership, business stakeholders, technical staff, and additional external systems integrators. The team will provide consulting services on the Portal that include technical analysis and design, system integration, and system development that provide the following three (3) Epics:
1. Enhanced User Administration: Enhance user administration functions for the client staff to more effectively provide customer support.
2. Claim Intake Navigator: Implement an intuitive claims intake navigator which will prompt customers with dynamic sorting questions to guide them to specific client services.
3. Enhanced Data Analytics and Reporting Capabilities: Enable client staff to provide enhanced customer service Portal reporting by implementing Portal usage analytics, data aggregation and reporting, and expanding analytics capabilities to include the current Portal platform analytic system.

The Portal utilizes the Salesforce platform to manage customers’ online accounts, including functions such as user registration, login, password reset, and multi-factor authentication. The Portal is available to customers in English and Spanish and integrates with a number of different client legacy systems and web services. "Legacy System" refers to the .NET and Java solutions built by the client that integrate with the Portal. The Portal also integrates with Akamai web security service, Red Hat API Management service, and Okta Identity Management service.

The Business Analyst will be responsible for tasks including but not limited to:

• Working with stakeholders to develop requirements, requirement acceptance criteria, solution documentation, and participating in all phases of the project.

Mandatory Experience:

1. Within the last ten (10) years, must have a minimum of five (5) years of experience applying analytical processes on IT projects. At least three (3) years of that experience must have been in business systems analysis and design.
2. Possession of a bachelor’s degree. A copy of the diploma must be provided upon request.
   Additional qualifying experience may be substituted for the required education on a year-for-year basis.
3. Within the last ten (10) years, must have a minimum of one (1) year experience working with government clients. 
4. Within the last ten (10) years, must have a minimum of three (3) years experience in planning, scripting and testing in Salesforce.
5. Within the last ten (10) years, must provide at least two (2) current references from previous engagements with other companies or government entities of similar size, scope, and type of service.

Desirable Experience:

1. Possession of the Salesforce Business Developer certificate. A copy of certificate must be provided upon request.

Equal Opportunity Employer:

 

At Capio Group, our employees are our greatest asset and diversity, equity, and inclusion are at the core of who we are. Our commitment to these values is unyielding and is central to our mission and to our impact. We know that having diverse perspectives helps to generate better ideas to solve the complex problems of our diverse clients and the communities they serve.

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Job Tags

Full time, Flexible hours,

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