Job Description

Job Description

Job Description

LTC Solutions, Inc., headquartered in Redmond, Washington is a national brokerage firm specializing exclusively in LTCI since 1996. Our full-service approach to supporting clients facilitates the entire employer benefit process for LTC insurance: carrier and plan design selection, customized enrollment, comprehensive benefits, service and administration.  

• Summary
  • The Billing Specialist is a high value partner to the Client Servicing Team, managing relationships with client HR and payroll teams to facilitate payroll deductions for insurance benefits, and coordinate invoice services for carriers. 
  • Partnering with the insurance carrier to assist clients with issues regarding billing and payroll deductions. 
  • Managing and maintaining client administrative data, sensitive information, and tracking systems in both Salesforce (CRM) and Excel spreadsheets.

• Successful candidates will have:
  • Managing and maintaining client administrative data, sensitive information, and tracking systems in both Salesforce (CRM) and Excel spreadsheets.
  • Proficiency with Microsoft Office, specifically advanced Excel skills.
  • Excellent eye for detail.
  • Excellent interpersonal skills with an ability to initiate and build friendly and efficient relationships with clients, carriers, and co-workers.
  • Experience with managing multiple projects, coordinating between multiple processes, and supporting a variety of client’s needs.
  • Well-developed problem-solving capabilities with a result and success-oriented mentality, conveying a sense of urgency and driving issues to closure.
  • Experience crafting efficient processes using both innovation and optimization of available resources.

• Responsibilities include, but are not limited to:
  • Reviewing carrier invoices and monitoring client payroll deductions and submitted payments. 
  • Preparing monthly reports to initiate new deductions.
  • Maintaining tracking tools to monitor deductions and payments, analyzing, and reconciling discrepancies, and initiating required adjustments.
  • Administer secure file transfers containing sensitive protected information.
  • Communicating (verbal and written) directly with insurance carriers and clients, including HR departments, payroll, accounts payable.
  • Lead meetings with clients and carriers.
  • Manage escalated issues and provide direction to resolution.

• Requirements:
  • Bachelor's degree or post high school education
  • At least 3-5 years of relevant experience (client services, human resources, account coordination)
  • Proven track record of building strong client relationships
  • Superior verbal and written communication skills executed with diplomacy both internally and externally
  • Must possess exceptional organizational and time management skills
  • Superior problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions
  • Ability to work and thrive in a team environment, focused on achieving results
  • Dynamic, ambitious, and able to work well independently and within a team environment
  • Superior problem solving and conflict resolution skills
  • Experience with leading meetings
  • Must be proficient with MS Word, Excel and Outlook, experience with Salesforce, and SharePoint a definite plus

LTC Solutions is a national brokerage firm headquartered in Redmond, WA specializing in long term care insurance as an employee benefit.

Company Description

LTC Solutions is a national brokerage firm headquartered in Redmond, WA specializing in long term care insurance as an employee benefit.

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