Two Trees Management Company, a leading New York based residential and commercial real estate developer is seeking a driven, service-oriented, and experienced professional for a full time Assistant Property Manager position. This role will be involved in day-to-day management of Two Trees owned and operated Class A luxury rental buildings in Brooklyn and will be part of the management team responsible for all aspects of 1) resident quality of life and customer service , 2) building operations , and 3) staff management, training, and development .
Job Responsibilities
Resident Service
· Maintain best-in-class standards of customer service and monitor that all building staff consistently engages with residents in a courteous, timely, and proactive manner on all quality of life issues.
· Prioritize and action service requests, questions, and complaints from residents in an expeditious manner with clear lines of communication and prudent follow-up.
· Enforce all building rules and regulations in an unambiguous and consistent manner.
· Field resident billing and account status inquiries, update accounting records.
· Coordinate all announcements and building-wide communications made on behalf of building management.
Operations
· Work with building operations teams and outside vendors to ensure that vacant apartments are inspected, cleaned, and made ready for new residents in a timely and cost-effective manner.
· Manage all protocols for resident move-ins and move-outs including apartment inspections as well as in-person resident meetings and walkthroughs.
· Ensure building and grounds are in compliance with all required city, state, and federal ordinances and monitor status and resolution of any open citations.
Qualifications
Experience
...successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.... ..., marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
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