Job Description
Job Description
Job Description
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Summary of Position This job operates in a professional office environment. Reports directly to the Assistant Vice President, Retail and Sales, provides prompt and courteous service to external and internal clients. Expands existing business relationships and develops new business. Exercises administrative control over all functions of the branch, including implementation of policies, procedures, and Bank objectives. Maintains confidentiality of Bank's customers and processes while adhering to Information Security standards.
Essential Functions Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. - Assists the Branch Manager with daily branch operations and supervision of branch employees.
- Opening and closing procedures and end of day balancing of the branch.
- Supervises branch employees and assumes subordinate duties when necessary.
- Customer Service Representative and Universal Banker training.
- Motivates employees, sets expectations, monitors delegated activities, disciplines, and appraises performance and makes recommendations in response.
- Develops new business and expands existing business with the sale of deposit and lending products; prospects for new business through community and service activities and functions.
- Makes effective referrals to other specialists when appropriate.
- Assists with scheduling the Saturday staffing of branches.
- Provides excellent external and internal customer service.
- Advises and resolves any issues that arise with customers, wherever possible.
- Opens new accounts.
- Processes the closure and distribution of estate assets.
- Maintains the compliance of the branch per audit standards and in accordance with applicable laws and regulations.
- Performs and maintains Regulation D compliance.
- Monitors and maintains the Safe Deposit Box system.
Critical Drivers and Accountabilities Maintains full regulatory compliance with applicable rules and regulations in addition to internal policies. Ability to identify potential money laundering, terrorist financing, bank secrecy act, identity theft, and elderly abuse red flags. Exceeds Bank deposit and lending goals by seeking new financial relationships with prospects and current clients either through face-to-face interactions, referrals, or outbound visits. Coaches and trains all branch staff in the roles of sales and referrals to enhance client experiences with the Bank; maintains knowledgeable and customer driven staff that exceedingly perform all duties required for the branch to surpass expectations while remaining compliant, and a strong sense of organization, accuracy, and efficiency. Practices an enterprise-wide work ethic of collaboration and teamwork; effectively leads through ambiguity and change. Ability to interact effectively and respectfully with internal and external customers in person and on the telephone.
Education, Experience, and Skills Required: High school diploma or equivalent; three to five years' experience in retail banking; experience with professional communications vocally and through written format; knowledgeable of duties performed at the branch level, including lending, new accounts, deposit products and services, and sales; practical experience with basic hardware and software.
Preferred: Associates degree or higher in a related field; one to three years' experience in management; qualified experience in sales, comprising face to face, phone, and outbound calls.
Physical Requirements
Sufficient stamina to sit and read a computer screen or stand for extended periods of time. Ability to perform repetitive motion with wrists, hands, and/or fingers and otherwise perform the essential functions of the position. While performing these duties, the employee is regularly required to speak and hear. Mobility to move throughout the branch. Ability to lift up to 50 pounds.
Core Values - Community Commitment: Foster growth and well-being by partnering with individuals, organizations, and initiatives that strengthen our communities.
- Accountability: Strive to do the right thing by taking responsibility for our decisions and actions.
- Customer-Focused: Prioritize responsive and personalized service that builds strong relationships with customers.
- Teamwork: Empower a diverse and unified team to collectively accomplish our vision and mission.
- Results Driven: Achieve the highest level of performance.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Job Tags
Work at office,