Job Description

Job Description

Asset Manager

Primary Function:

The primary function of the Asset Manager (the “Manager”) will be reviewing the net operating income of all Old Town’s projects, assuring excellence for customer experience and accountability for property management, and leading innovative lease up strategies for all mixed-use developments, which includes overseeing commercial leasing and tenant build-out as well as relationship management with all tenants, brokers and property management teams. The Manager will serve as the primary liaison between Old Town and any third-party asset management partners. Assisting the COO in managing assets that are both in construction and stabilized shall be at the forefront of responsibilities as the Manager executes their role.

Contribution to Company Mission and Vision:

The Manager shall work collaboratively to ensure that the Company continues to create communities that flourish, while supporting the foundational principles of pursuing outstanding locations and timeless designs. The Manager shall maintain the integrity of the Old Town brand in all aspects of their position while contributing to the values of gratitude, ownership, perseverance, adaptability and innovation.

Role Absolutes:

1. Review Net Operating Income
2. Enhance Resident Experience for both businesses and renters
3. Oversee Property Management Accountability
4. Optimize Leasing through Marketing Strategy Input
5. Track all Leasing Contract Deadlines

Primary Responsibilities

Review Net Operating Income (NOI)

• Oversee financial performance of each asset to ensure actual NOI meets or exceeds pro forma projections.
• Analyze monthly and quarterly financials in collaboration with the COO/CFO to identify opportunities to reduce expenses or enhance revenue.
• Propose and implement value-add improvements to drive long-term asset appreciation.
• Coordinate with third-party property management on budgeting, rent collections, operating efficiencies, and capital expenditures.
• Monitor operational KPIs to ensure each property is contributing positively to overall portfolio health.

Enhance Resident Experience for Both Businesses and Renters

• Conduct regular property visits and tenant meetings to evaluate satisfaction levels and implement improvements where needed.
• Stay current on market trends and competitive communities to influence selection of community amenities and programming to encourage tenant engagement and long-term retention.
• Ensure that commercial tenants have support for build-out, signage, and business integration into the property ecosystem.
• Help facilitate communication and hand off between Construction and Property Management at Construction Completion.
• Participate in punch walks and track deadlines and delivery from Construction to Property Management or Leasees.

Oversee Property Management Accountability

• Lead recurring performance check-ins and operational reviews with third-party property management partners. This is inclusive of a weekly walk-through as well as formal reviews.
• Define and enforce KPIs for leasing velocity, maintenance responsiveness, customer service, and budget adherence.
• Ensure third-party teams are aligned with contractual obligations and Old Town’s strategic goals.
• Act as the primary liaison between ownership and property managers to drive clarity, accountability, and swift problem resolution.
• Support the implementation of technology or process improvements that enhance operational efficiency and tenant satisfaction.

Optimize Leasing Through Marketing Strategy Input

• Maintain market knowledge of all competing properties.
• Collaborate with property management and marketing teams to shape and review leasing strategies, campaigns, and timelines.
• Provide market intelligence and guidance to refine pricing strategies, incentive programs, and brand positioning for each asset.
• Track performance of marketing campaigns and leasing activity, making recommendations to improve absorption rates and reduce vacancy.
• Ensure marketing deliverables (signage, digital presence, collateral) are consistent with project identity and target audience.
• Participate in creative direction during lease-up phases to ensure distinct brand experiences are captured and communicated.

Track All Leasing Contract Deadlines

• Maintain a centralized system for tracking key dates and milestones related to residential and commercial lease agreements. Submit bi-weekly updates on this report to COO.
• Coordinate with legal counsel, brokers, and property management to ensure timely execution and compliance with all contractual deadlines.
• Monitor lease contingencies, build-out timelines, and rent commencement dates to prevent delays and enforce accountability.
• Communicate risks or delays in lease negotiations or tenant delivery and work with construction to articulate mitigation plans.
• Provide regular reporting to leadership on upcoming deadlines and lease status for all active properties in coordination with property management.

Perform other duties as assigned by the COO.

Leadership:

• Actively participate in planning, annual setting of budgets and objectives, and quarterly planning/rocks; facilitate leadership and project management of Rocks as assigned.
• Support communication of expectations among CFO and COO, Construction, Property Management and retail partnerships.
• Maintain timely and accurate fulfillment of contract agreements with Property Management and retail partnerships.

Confidentiality:

Following the Employee’s acceptance of the Offer Letter, and prior to commencement of employment with the Company, the Employee shall execute the Company’s confidentiality agreement.

Reporting

The Manager will report directly to the COO.

Additional Qualifications:

• Bachelor’s degree in relevant subject matter
• 7+ years in the multifamily industry and experience in commercial real estate
• Experience in managing multifamily budgets
• Experience with property management
• Experience in marketing
• Experience in multifamily residential customer experience
• Strong and credible written and oral communication skills
• Ability to motivate others
• Proficient in Microsoft

Acknowledgement:

This job description has been designed to indicate the general nature and level of work performed by the employee with the Asset Manager role at Old Town Companies, LLC. While reviewing NOI, enhancing resident experience, overseeing property management, optimizing leasing and tracking all contract deadlines summarize the most important elements of this role, this description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of the employee assigned to the role.

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