Job Description

What you’ll need to succeed as an Analyst, Workforce Org and Position at XPO:

Minimum Qualifications:

• Bachelor's degree or equivalent related work or military experience
• 1 year of experience in data analysis, data processing, and case resolution
• Experience with Microsoft Office products such as Word, PowerPoint and Excel.

Preferred qualifications:

• 3+ years of related experience
• Experience with HRIS systems such as SuccessFactors
• Experience supporting HR data within a medium to large enterprise environment.

About the Analyst, Workforce Org and Position job:

Pay, Benefits and more:

• Competitive compensation package
• Full health insurance benefits available on day one
• Life and disability insurance
• Earn up to 15 days of PTO over your first year
• 9 paid company holidays
• 401(k) option with company match
• Education assistance
• Opportunity to participate in a company incentive plan

What you’ll do on a typical day:

• Receive and execute requests including reporting relationship changes, and position data updates.
• Maintain SuccessFactors system configuration in the areas of profit centers, departments, locations, company codes, business units, ops groups, sub ops groups, and job codes.
• Perform tasks related to the analysis, processing, and execution of HR data within People Services. As well as maintain the utmost confidentiality in dealing with employee records and business information
• Generate position data reports and analyzes data to ensure accuracy related to workflows, incentives, and/or pay data.
• Consults with field HR, Lines of Business stakeholders, HR Technology and Payroll to troubleshoot and resolve complex payroll replication errors in SuccessFactors.
• Participate in projects and department initiatives to implement process improvements.
• Monitor and manage case resolution within performance and processing standards.
• Deliver relevant reports to Workforce Administration Manager.
• Participate in system testing and the identification of system and user-interface issues.
• Handles complex, confidential inquiries/requests related to employee data management or other HR functional processes.
• Assumes ownership of transferred/escalated requests and ensures accuracy/completeness of resolutions.  
• Ensures resolution addresses the customer’s request and provides an excellent customer experience in an efficient and effective manner.
• Work with HR Technology or other HR team members to identify, review, research, and correct problems and implement fixes.
• Review, analyze, and reconcile related data according to established timelines, standards, and procedures.
• Escalate requests to the appropriate resource and assure that cases are updated and maintained accordingly.
• Review, update, and maintain HR services documentation for assigned areas (e.g., Standard Operating Procedures, Work Instructions) to ensure complete, accurate, and up-to-date processes.
• Leverages intermediate to advanced analytical skills to collect, develop, analyze, identify and measure current and new patterns, trends and changing business needs. #LI-Hybrid

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. 

Review XPO's candidate privacy statement here .

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